Terms of Service

1. The service

These terms govern access to and use of the Alethia platform — the deal pipeline, the Foundation funds-flow workbench and the entity register, together with this website (the “Service”). By creating an account or using the Service you agree to these terms on behalf of yourself and, where applicable, the organisation you represent (the “Customer”).

2. Accounts and access

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account. Workspace administrators control who in their organisation can access which records; scoped read-only access may be granted to external advisers at the Customer's discretion and risk.

3. Plans and payment

The Free plan includes the full platform for up to five managed entities. Paid plans are billed by subscription based on the entities the Customer actively manages, as agreed at the time of purchase or set out in an order form. Fees are payable by card through Stripe or by bank transfer against an invoice, and are exclusive of applicable taxes.

If an account falls materially into arrears we may, after notice, suspend access until the balance is settled. Data is not deleted on suspension.

4. Customer data

The Customer owns the content it stores in the Service — entities, people, documents, records and exports. We process it only to provide the Service, as described in the Privacy Policy, and we do not use it for advertising or sell it. The Customer is responsible for having a lawful basis for the personal data it records, and for the accuracy of what it stores.

The Customer can export its data at any time while the account is active. After termination we keep workspace data for a short retrieval period, then delete it.

5. Acceptable use

You may not use the Service to break the law, to infringe others' rights, to attempt unauthorised access to systems or data, to probe or degrade the Service's security or availability, or to build a competing product from it. We may suspend access that presents a security risk to the Service or other customers.

6. Third-party services

Parts of the Service interoperate with third parties — for example Stripe for payments, public registers such as Companies House for lookups, and e-signature providers. Their services are governed by their own terms, and information retrieved from public registers is provided as-is from those registers.

7. Intellectual property

We own the Service, its software and its branding. The Customer receives a non-exclusive, non-transferable right to use the Service for its internal business purposes for the duration of its subscription. Feedback may be used to improve the Service without obligation.

8. Service levels and disclaimers

We aim to keep the Service continuously available and we back up customer data, but the Service is provided “as is” and we do not guarantee it will be uninterrupted or error-free. The Service stores and organises records; it does not provide legal, tax or investment advice, and outputs such as risk flags, register data and generated documents must be reviewed by a qualified professional before being relied on.

9. Liability

Neither party excludes liability that cannot be excluded by law (including for fraud, or death or personal injury caused by negligence). Subject to that, neither party is liable for indirect or consequential loss, loss of profits or loss of data, and each party's total liability arising in any 12-month period is capped at the fees paid by the Customer for the Service in that period (or £100 where the Customer is on the Free plan).

10. Termination

The Customer may cancel at any time, effective at the end of the current billing period. We may terminate for material breach that remains uncured 30 days after notice, or on 90 days' notice if we discontinue the Service — in which case we will provide a reasonable opportunity to export data and a pro-rata refund of prepaid fees.

11. General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If a provision is found unenforceable the remainder stands. We may update these terms; material changes will be notified in the product or by email at least 30 days before they take effect, and continued use after that constitutes acceptance. Questions: legal@alethiahq.com.